FAQ - The Restaurant Vault


Q:  Is safety and security training actually required in EVERY restaurant?

A:  YES and YES, safety and security training, as well as OSHA training, for every restaurant is ABSOLUTELY REQUIRED by Federal and State law. In fact, every single restaurant employee, restaurant owner, manager, executive, and support staff member working in every single restaurant doing business in any state anywhere in the United States and all US territories is required to have safety and security training. For more information on the legal aspects of safety training, you can watch our video on the subject or you can simply read the OSHA Wall Poster that is supposed to be mounted on the wall of every restaurant, or you can spend countless hours digging into the thousands of lawsuits that happen each year where a customer, employee, or vendor happens to get injured, harmed, sickened, maimed or killed in a restaurant.



Q:  Why are safety and security training and OSHA training needed in restaurants?

ARestaurants and bars are America’s Most Dangerous Industry. Watch the video about that. Part of the reason is the pure enormous size of the industry and part of it is because of the hours of operation, age and education of the work-force, huge amount of employee and management turnover, and the absurd number of different types of incidents that might occur. Roughly 8 people die from preventable causes, 30 people are raped, and 90,000 people contract a food-borne illness each day in restaurants and bars across the nation. Reducing risk, increasing hazard awareness, and creating a safer, more secure premises for employees, customers, vendors and others is why safety and security training is needed in every restaurant.



Q:  How did your company get started?

A:  Our company was founded by Restaurant Expert Witness, Howard Cannon. He is our CEO and lead writer and instructor, and he has more than 30+ years of experience in the restaurant and bar industry. He has more than 200 litigation and 300 pre-litigation consulting projects to his credit and his famous books are found in countries around the globe. Click here for his Amazon Authors Page and here for his Wikipedia page. When he is not giving forensic expert opinions in state and federal courts across the nation, he’s creating safety training materials, tools and resources of various kinds to help make restaurants and bars be as safe as they can possibly be and restaurant owners, managers, executives, vendors, employers, and employees as informed, educated and well-equipped as they can possibly be. For more information on Howard Cannon and Restaurant Expert Witness, visit RestaurantExpertWitness.com or feel free to Google him, Wikipedia him, or check out his books at the Library of Congress.



Q:  Nobody from OSHA has ever come to inspect my restaurant anyway, what’s the worst that could happen?

A:  Even though there’s not enough OSHA inspectors to go around and make sure every restaurant is compliant all the time, if something bad happens to an employee or customer on your premises and you haven’t been keeping up with the proper training, you are going to get nailed in a lawsuit or insurance claim.  You could be facing fines of thousands, hundreds of thousands, or millions of dollars from OSHA and huge loses in judgments during lawsuits. Not to mention the countless hours you’ll waste dealing with it.  So never use the excuse, “It won’t happen to me,” because it happens somewhere, and if you’re caught unprepared, it could mean the end of your business.



Q:  I have already had ServSafe Food Handlers and TiPS Alcohol Training.  Why would I need to use your courses?

A: We are actually NOT in competition with either ServSafe or TiPS, or any other food handlers or alcohol handling classes or training. ServSafe offers world-class food handling, food time, and temperature training.  TiPS (and many others) supply wonderful Alcohol Safety Training programs.  We don’t offer any of those things. There is a huge amount of training that is required by law that isn’t covered in any of those courses. Restaurant OSHA Safety and security fills in those gaps to make sure that you are fully trained on restaurant industry safety, security, slips, trips, and falls, OSHA compliance, and a bunch of other incidents that lead to customers and employees getting injured, harmed, sickened, maimed and killed that those programs, and all others that we are aware of don’t do.



About the Restaurant Vault:

Q: Is having a membership to the Restaurant Vault really cheaper than a cup of coffee per day, to get the tools that I need to train and test all of my managers and all of my employees as often as I like?

A: Yes.  A two-year membership costs you $1.37 per day. With that subscription you get unlimited access to the entire Vault and you get everything that you need to teach, test, and track everyone on your team through the Restaurant OSHA Safety and Security classes, safety rules, standards, best practices and more. Plus, we regularly add new stuff to the Vault to give you even greater value.



Q: Plus, I get other stuff inside the Vault as well?

A: Yes. We want to give you a bunch of other stuff too. We do this because we care about your success and know that successful restaurants tend to be better at safety and security training, testing, and systems than unsuccessful restaurants are. We put new stuff in the Vault randomly and regularly. We don’t have an exact release date or time-frame set in stone, but we are committed to continually growing the value that our members receive. And the best part is that we do this at no additional cost to you – ever! You just gotta check back often so that you keep your employees and managers freshly trained on safety and security and learn from and share the other cool stuff and insights that we give you so you and your team can perform at your best. You can expect something to pop up inside the Vault at least every month or so, and sometimes even more.



Q: How long before I need to renew my membership?

A: Every two years. That is also the length of time that every employee and manager has before they need to renew their training, testing, and certification. Every instructor or trainer who plans to train others should renew and refresh their training yearly. Membership gives you unlimited access for two years.



Q: How many times can I download an item?

A:  As many times and as often as you want. You get unlimited access and unlimited downloads of everything in The Vault. That includes all manager-level workbooks, employee-level workbooks, text books, quizzes, tests, answer keys, certificates of completion, Dox in a Box, and lots more.



Q:  Can I print out the Text Books, Workbooks, Certificates, and documents?

A:  Yes. Absolutely. You can print out as many copies of each as you want so that you can give one to everyone working at one restaurant location. If you have two or more locations, we kindly ask you to get a separate membership for each location. I’m certain that you understand that we need to be able to feed our families too – but we do this on an honor system. If you have three, or more locations, contact us directly, and we will get you a bulk rate discount of some sort and give you a special Vault Key for easier access for multiple locations.



Q: I’ve downloaded some of your free materials. Can I share them with people outside of my restaurant?

A: Yes. Absolutely. In fact, we love safe restaurants so much that we encourage it.



Q: What’s the difference between The Essentials & The Extras?

A: The Essentials contain textbooks, workbooks, tests, certificates of completion, and videos that are all integral to the Restaurant OSHA training courses.  Think of this as the “Core Curriculum” you would find in a college program.  The Extras are jam packed with items such as Dox in a Box and Scared Safe.  Things that are incredibly helpful and beneficial, added at no extra cost to you, but aren’t necessarily part of the core curriculum.  Think of these as the “Electives” you take in college.



Support FAQ’s:


Q:  I’ve lost my password.  What do I do?

A:  You can get your password reset by clicking the “Forgot Password?” link on the sign-up page or right here: Forgot Password


Just enter your email address, and we’ll send you a new password. After you’ve logged back in, you can change your password on the “My Account” page.



Q:  How do I cancel my membership?

A:  This can be done through the “My Account” page.  Just click on “Cancel My Subscription.”  After the current membership period runs out you will no longer be charged, you will no longer have access to The Restaurant Vault and all of its benefits.



Q: Can I get a refund?

A: Because of the two-year subscription model that we offer, the second you subscribe and gain access to the Vault you get unlimited access to everything in the Vault, and can download and print off unlimited copies of our course materials and everything you need. With that said, we are not able to give refunds.



Q:  How can I get in touch with you if I have a question or comment?

A:  You can submit a question or comment on the “Contact Us” page.  We will do our best to get back with you within 3-5 business days or at our earliest convenience. Our vision has been to offer unlimited access to world-class materials for one low price using a very simple subscription model that doesn’t have very many complexities or things that would require many questions or much support. With that said, we do not have a huge staff manning the telephones and therefore email communication is best.



Q: Do you provide any other types of support?

A: No. Not really. We have tried to make the site as simple and easy to use as possible so that we could support it with a small team.



Q: If I give you my email address to download a free item, do you ever share it or sell it?

A: No. We promise that we will never sell or give your information away to anyone.